FAQs
faqs
Most Popular Questions
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How do I qualify for Overdraft protection?
Our account holders who receive direct deposit are eligible for Basic overdraft protection coverage. Additional levels of protection are available for those receiving $200 or more in direct deposits over a rolling 35-day period. You must opt in to overdraft protection to receive coverage at any level of protection.
How do I dispute a transaction?
If you notice charges on your bank account that you don’t recognize, often it is because the merchant name sent to us with the transaction doesn’t always match the name they use to consumers. Often you can do a search online for a merchant you don’t recognize to get more information about that merchant and how they display their service in transaction statements. Or, you might recognize the transaction by the transaction amount and date to help validate the charge. If you have an issue with a transaction, you can create a ticket about the transaction.
How do I apply for a credit card?
With eligible direct deposits you can apply for the secured credit card using our Internet banking application. By default, a MasterCard is created alongside your account. To create an additional Visa Card, you have to log in to your account, click on “Cards”, and then, you can create an additional card which will be displayed. Cards are created instantly at a token.
How do I report my stolen card?
To report stolen cards, you can do that via our contact channels which includes live chat, contact messages, support ticket, or you can turn off your card using the card control to turn them off immediately. You can also give us a call.
I cant change my account Information.
You may not be able to change your account information after KYC lock have been administered on your account. This is to prevent identity theft or stolen access control on your account. To edit your account after KYC, you have to create a ticket for this which might require physical verification.
What should I do if I suspect fraudulent activity on my account?
- If you suspect any fraudulent activity on your account, it's important to act quickly to protect your finances and personal information. First, contact our customer support team immediately and inform them of the suspicious activity. They will guide you through the necessary steps, such as placing a temporary hold on your account, reviewing the transactions in question, and initiating an investigation. It is also advisable to change your account password and closely monitor your account for any further unauthorized activity. Additionally, you should report the incident to the relevant authorities, such as the local police or the Federal Trade Commission (FTC), to ensure appropriate action is taken
What are the different types of accounts you offer?
- We offer various types of accounts, including checking accounts, savings accounts, certificates of deposit (CDs), and retirement accounts. Visit our website for detailed information about each account type.
How can I reset my online banking password?
- If you forget your password, you can click on the "Forgot Password" link on the online banking login page. Follow the prompts to reset your password securely.
Can I apply for a loan or credit card online?
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Open a new account. Its quite easy and seamless. This process should not take you more than 5 minutes. If you have any issues creating an account, you can use the live chat or contact us for more Information.